Policy Updates, Contact Information
**Changes to This Privacy Policy**
We may update this Privacy Policy periodically. Significant changes are posted on our site with an updated date. Continued site use means you accept changes.
**Contact Us**
Cybervoice
Email: hello@cybervoice.ai
Phone: +12058960123
Address: Google Building Unirii View, Bulevardul Corneliu Coposu 6-8, Bucharest, Romania 030167
For EU users: Data Protection Officer – hello@cybervoice.ai
This privacy policy outlines how we protect, use, and share your data. If you have any questions, concerns, or requests about this policy or your data, contact us via the above channels at any time.
Data Security, Your Rights, Data Retention
**Data Security**
We implement encryption, access controls, security monitoring, and a data breach response protocol.
**Your Rights and Choices**
GDPR (EU/EEA users): access, rectification, erasure, restriction, portability, objection, withdraw consent. CCPA/CPRA (California): know, delete, opt-out of selling (we do not sell), and non-discrimination. Contact us to exercise rights at the address below. We respond within 30 days.
**Data Retention**
Information is retained as necessary to provide services, comply with obligations, resolve disputes, enforce agreements, and improve AI (de-identified only). Unneeded data is deleted or anonymized.
**International Data Transfers**
If outside the US, your info may transfer to/processed in the US or other countries, with safeguards for GDPR compliance.
**Cookies and Tracking Technologies**
We use cookies to enhance website experience. You can control preferences via browser. See our Cookie Policy.
**Third-Party Links**
External sites may have different privacy policies. Review their privacy practices.
**Children’s Privacy**
Services are not for users under 16. If information was collected from a child, contact us immediately.
Privacy Policy for Cybervoice
Effective Date: 01.01.2025
Last Updated: 13.11.2025
Cybervoice (“we,” “us,” or “our”) operates the website www.cybervoice.ai and provides AI-powered voice agent services. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services or interact with our website.
**Information We Collect**
*Personal Information You Provide*
We collect information you voluntarily provide when using our services, including Contact Information, Account Information, Business Information, and Communication Records.
*Voice and Call Data*
When you or your customers interact with our AI voice agents, we collect voice recordings, call metadata, transcripts, and conversation analytics.
*Automatically Collected Information*
We automatically collect certain information when you visit our website: device information, usage data, and cookies/tracking technologies.
**How We Use Your Information**
We use collected information for service delivery, call management, customer support, payment processing, service improvement, compliance, and marketing (with your consent).
**Legal Basis for Processing (GDPR)**
Consent, contract performance, legitimate interests, and legal obligations.
**Voice Recording and AI Call Consent**
TCPA compliance for US users requires prior express consent for marketing calls; calls disclose AI nature; opt-out mechanisms, restricted calling hours, and detailed record keeping. Before recording, we inform callers what is collected, why, and retention periods. Voice data may be retained for specific periods for improvement and compliance.
**Data Sharing and Disclosure**
We may share data with service providers, business partners (with permission), legal authorities, and for business transfers. We do not sell your information.
